Contact Us

We're Here to Help

At TrailPawsGear, we aim to make your shopping experience simple and convenient. Whether you have a question about our blankets, need assistance with an order, or would like help understanding our store policies, our customer support team is available to assist you.

Customer Support Information

Store Name: TrailPawsGear
Email: info@trailpawsgear.us
Phone: +1 (212) 564-0178
Business Address: 152 W 24th St, New York, NY 10011, United States

How We Can Assist

Please contact us for assistance with:

• Product information, sizes, materials, and care instructions.

• Order confirmations and order status.

• Shipping updates and tracking details.

• Return, refund, and exchange requests.

• Damaged, defective, or incorrect items.

• Payment and checkout questions.

• General website inquiries and customer feedback.

Contacting Us About an Order

To help us respond more efficiently, please include your order number and the email address used at checkout.

For damaged or incorrect items, include a brief explanation and clear photographs where applicable.

We aim to respond as promptly as possible. Response times may vary during holidays or periods of high inquiry volume.

Thank you for visiting TrailPawsGear. We appreciate your interest in our products and welcome your questions and feedback.