Privacy policy

Privacy Policy

Store Name: TrailPawsGear
Email: info@trailpawsgear.us
Phone: +1 (212) 564-0178
Address: 152 W 24th St, New York, NY 10011, United States

Introduction

TrailPawsGear values your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, place an order, or communicate with us.

Information We Collect

Depending on how you interact with our store, we may collect the following types of information:

Personal and Contact Information: Your name, email address, telephone number, billing address, and shipping address.

Order Information: Items purchased, order history, transaction details, delivery status, and information needed to manage returns or refunds.

Payment Information: Payments are processed through supported payment providers. Payment details are handled according to the security and privacy practices of the relevant providers.

Device and Website Information: Your IP address, browser type, device information, pages visited, and interactions with our website.

Customer Service Information: Messages, inquiries, feedback, and other information you choose to provide when contacting us.

How We Use Your Information

We may use the information collected to:

Process, confirm, and fulfill orders.
Arrange shipping and provide tracking updates.
Respond to questions and customer service requests.
Manage returns, refunds, exchanges, and complaints.
Maintain website functionality and improve the shopping experience.
Detect and help prevent fraudulent, unauthorized, or potentially harmful activity.
Comply with legal, tax, accounting, and regulatory obligations.
Send promotional communications where permitted by law and consistent with your preferences.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functions, remember preferences, understand website traffic, and improve website performance.

You may manage cookies through your browser settings. Certain features may not work properly if some cookies are disabled.

How We Share Information

We may share necessary information with service providers that help us operate our business, such as Shopify, payment processors, shipping carriers, website hosting providers, analytics services, and customer support platforms.

We may also disclose information when required by law, to protect our legal rights, to investigate suspected fraud, or in connection with a business transfer.

We do not intend to sell personal information for monetary consideration. Where applicable law regulates data sharing for advertising or analytics, we will respect applicable requirements and available privacy choices.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and satisfy legal or regulatory obligations.

When information is no longer reasonably required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain data processing activities or withdraw consent where applicable.

California residents may have additional rights under the California Consumer Privacy Act, as amended, including rights to know, delete, correct, and opt out of certain sales or sharing of personal information, subject to applicable exceptions.

To submit a privacy request, contact us using the details listed below. We may need to verify your identity before processing certain requests.

You may unsubscribe from marketing emails through the unsubscribe link included in those messages.

Third-Party Services

Our website may use or link to third-party services. Those providers may collect and process information under their own privacy policies. We encourage you to review their policies before sharing information with them directly.

Children's Privacy

Our website is not intended to knowingly collect personal information from children where parental consent is required by law. If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website features, or legal requirements. Updates will be posted on this page.