Shipping policy

Shipping Policy

Store Name: TrailPawsGear
Email: info@trailpawsgear.us
Phone: +1 (212) 564-0178
Address: 152 W 24th St, New York, NY 10011, United States

Order Processing

Orders are generally processed within 1–2 business days after payment has been confirmed. Business days exclude weekends and public holidays.

Processing times may vary during promotional events, holiday periods, or periods of unusually high order volume. Processing time is separate from the time required for delivery.

If an unexpected issue significantly affects your order, we will make reasonable efforts to communicate relevant updates.

Shipping Rates

TrailPawsGear offers free standard shipping on eligible orders. Any applicable shipping fees or alternative delivery options will be displayed at checkout before you complete your purchase.

Shipping availability may depend on the destination and the products in your order.

Estimated Delivery Time

For eligible U.S. orders, estimated standard delivery is generally 2–3 business days after processing and dispatch.

Delivery times are estimates rather than guarantees. Actual delivery may be affected by the destination, carrier operations, weather conditions, public holidays, address accuracy, and other circumstances outside our control.

Tracking Information

When tracking is available, shipping details will be provided by email after your order has been dispatched.

Please allow time for the carrier to scan the package and update the tracking status. If you have questions about an order, include your order number when contacting our customer service team.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

If your address needs to be corrected, contact us immediately at info@trailpawsgear.us. We cannot guarantee changes once an order has entered fulfillment or been transferred to the shipping carrier.

Additional costs or delivery complications may arise from incorrect or incomplete addresses.

Shipping Delays

Although we work to process orders promptly, delays may occur because of severe weather, carrier disruptions, high shipping volumes, incorrect address details, or other unexpected circumstances.

If tracking indicates an unusual delay, please contact us with your order number so we can review the available information.

Missing, Lost, or Damaged Packages

If your tracking information shows that a package has been delivered but you cannot locate it, check your delivery area, mailbox, building reception, or other designated drop-off locations. You may also contact the carrier for further information.

If your package arrives damaged or contains the wrong item, please contact us as soon as possible. Include your order number and photographs when appropriate so we can assess the issue and explain the available resolution options.

International Shipping

International shipping may be available for selected destinations. Available destinations, delivery estimates, fees, duties, and taxes will be provided at checkout where supported.

Unless otherwise stated, customers may be responsible for import duties, customs charges, or taxes imposed by the destination country.